1. Company information

The website is operated by CoreOptimise Ltd, a company registered in England and Wales.

• Company number: 16624093
• Business address: International House, 61 Mosley Street, Manchester, M2 3HZ, United Kingdom
• Email: contactteam@coreoptimise.co.uk

2. Scope of these terms

These Terms apply to products purchased directly from our website. If you purchase a CoreOptimise® product through Amazon, TikTok Shop or another third-party marketplace, your purchase will also be subject to that marketplace’s applicable terms, policies and order process.

We may update these Terms from time to time. The version in force when you place your order will apply to that purchase.

3. Products and website information

We take reasonable care to ensure that product descriptions, ingredient information, images and prices are accurate. Packaging, colours and appearance may vary slightly from images displayed on different devices, and we may make minor changes that do not materially affect a product’s quality or intended use.

Our products are food supplements, not medicines. Website, packaging and marketing information is provided for general information and must not be treated as medical advice or as a substitute for advice from an appropriately qualified healthcare professional.

All products are subject to availability. We do not guarantee that any product will remain available or that stock shown online will be error-free at all times.

4. Orders and contract acceptance

When you place an order, you are making an offer to purchase the products in your basket. An automated acknowledgement confirms that we have received your order; it does not necessarily mean that we have accepted it.

A contract between you and CoreOptimise Ltd is formed when we send confirmation that your order has been dispatched, unless we expressly confirm acceptance earlier.

We may decline or cancel an order before dispatch where, for example:

• a product is unavailable;
• your payment cannot be authorised;
• there is an obvious pricing or product-description error;
• we reasonably suspect fraud, misuse or unauthorised resale; or
• we cannot deliver to the address provided.

If payment has already been taken for an order we do not accept, we will refund the relevant amount.

5. Prices and payment

Prices are shown in pounds sterling and include applicable UK VAT where chargeable, unless stated otherwise. Delivery charges, where applicable, are shown before you confirm your order.

Payment must be made using one of the methods offered at checkout. You confirm that you are authorised to use the payment method supplied.

If we identify an obvious pricing error before accepting your order, we may contact you to offer the product at the correct price or cancel the affected item and issue a refund.

6. Offers, discount codes and promotions

Promotions and discount codes are subject to any specific conditions displayed with the offer. Unless expressly stated otherwise, codes cannot be exchanged for cash, cannot be applied retrospectively and cannot be combined with another offer.

We may withdraw or correct a promotion where it has expired, been published in error, is being misused or cannot reasonably be fulfilled. This does not affect contracts we have already accepted, except where permitted by law.

7. Subscriptions and recurring orders

If you choose a subscription option, the price, billing frequency, minimum commitment (if any), renewal information and method of cancellation will be shown before you subscribe. By subscribing, you authorise recurring charges using your selected payment method until the subscription is cancelled or otherwise ends.

You can manage or cancel a subscription using the method provided in your account or subscription emails, or by contacting us. Cancellation must be completed before the next order is processed to prevent that renewal from being charged or dispatched. Any statutory cancellation rights continue to apply.

If a subscription price changes, we will provide appropriate notice before the new price is charged, where required.

8. Delivery, timing and risk

Available delivery destinations, methods, estimated times and charges are shown on our website or at checkout. Orders are normally processed within the timeframe stated on the website, excluding weekends and public holidays.

Delivery dates are estimates unless we expressly agree a fixed date. We will deliver without undue delay and, unless a different period has been agreed, no later than 30 days after the contract is made.

You are responsible for providing a complete and accurate delivery address. Risk in the products passes to you when the goods are delivered to you or to a person you have nominated to receive them. This does not include a courier selected by us.

If a parcel is delayed, lost or arrives damaged, please contact us so that we can investigate and provide the appropriate remedy.

9. Your right to cancel and return an online order

If you are a UK consumer purchasing online, you generally have the right to cancel your order without giving a reason from the time the contract is formed until 14 days after the day you receive the goods.

To exercise this right, you must clearly tell us that you wish to cancel within that period. You may email contactteam@coreoptimise.co.uk or use our contact page. Please include your name, order number and the products you wish to return.

After notifying us, you must return the goods within a further 14 days. Unless the goods are faulty, damaged, incorrect or we agree otherwise, you are responsible for the direct cost of returning them. Please retain proof of postage.

Sealed supplements and hygiene protection

Your cancellation right may not apply to sealed goods that are not suitable for return for health-protection or hygiene reasons once they have been unsealed after delivery. For that reason, opened supplement pouches cannot normally be accepted as change-of-mind returns.

Refunds following cancellation

We will refund eligible payments, including the cost of our least expensive standard delivery option where you paid for delivery. We may withhold the refund until we receive the returned goods or you provide evidence that they have been sent back, whichever occurs first.

Refunds will be made to the original payment method within 14 days of receiving the returned goods or acceptable evidence of return. We may make a lawful deduction if the value of goods has been reduced by handling beyond what would reasonably be permitted when examining them.

10. Faulty, damaged, incorrect or misdescribed goods

We are under a legal duty to supply goods that conform to the contract. Products must be as described, of satisfactory quality and fit for any purpose made known to us where the law requires.

If your order arrives damaged, incorrect or appears faulty, contact us as soon as reasonably possible with your order number, a description of the issue and, where helpful, photographs. We will assess the matter and provide the remedy required by law, which may include a refund, repair or replacement as appropriate.

Nothing in these Terms limits your rights under the Consumer Rights Act 2015 or other applicable consumer law.

11. Product use and safety

Products must be stored and used in accordance with the label and any accompanying instructions. Do not exceed the stated recommended daily intake.

Food supplements should not be used as a substitute for a varied, balanced diet and healthy lifestyle. Check the full ingredient and allergen information before use.

If you are pregnant or breastfeeding, under 18, taking medication, have a medical condition, have known allergies or are unsure whether a product is suitable for you, seek advice from an appropriately qualified healthcare professional before use. Discontinue use and seek appropriate advice if you experience an adverse reaction.

Individual experiences and results vary. Nothing on our website guarantees a particular health, performance or cosmetic outcome.

12. Website use and intellectual property

All website content, including brand names, trademarks, logos, product names, copy, graphics, photographs, designs and page layouts, is owned by or licensed to CoreOptimise Ltd unless stated otherwise.

CoreOptimise® and Creollagen® are registered trademarks. You may not copy, reproduce, distribute, modify, commercially exploit or use our content or marks without prior written permission, except where permitted by law.

You must not misuse the website, attempt unauthorised access, introduce malicious material, interfere with its operation or use it for unlawful or fraudulent purposes.

Links to third-party websites are provided for convenience or reference. We are not responsible for the content, security or practices of websites operated by third parties.

13. Our responsibility to you

We are responsible for losses you suffer that are a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable when the contract was formed.

We supply products for private, domestic use unless otherwise agreed in writing. We are not responsible for business losses such as loss of profit, revenue, opportunity or anticipated savings arising from a consumer purchase.

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or liability relating to your statutory rights in respect of faulty, misdescribed or otherwise non-conforming goods.

14. Events outside our control and general terms

We are not responsible for delay or failure caused by events outside our reasonable control. If such an event materially affects your order, we will take reasonable steps to minimise the impact and contact you where appropriate. Your legal rights concerning delayed or undelivered goods are not affected.

If any part of these Terms is found to be unlawful or unenforceable, the remaining provisions will continue in effect.

If we do not immediately enforce a right under these Terms, that does not mean we have waived it. No person other than you and CoreOptimise Ltd has a right to enforce the contract between us, except where the law provides otherwise.

15. Governing law and disputes

These Terms and contracts made under them are governed by the laws of England and Wales.

If you live in England or Wales, the courts of England and Wales will have jurisdiction. If you live in Scotland or Northern Ireland, you may also bring proceedings in the courts of the part of the United Kingdom in which you live. Nothing in this section removes any mandatory rights available to you under applicable consumer law.

If a concern arises, please contact us first so we can try to resolve it directly.

16. Contact us

Questions about these Terms, an order or a return can be sent to:

• Email: contactteam@coreoptimise.co.uk
• Contact page: www.coreoptimise.co.uk/pages/contact
• Address: CoreOptimise Ltd, International House, 61 Mosley Street, Manchester, M2 3HZ, United Kingdom