Support & Guidance

Frequently Asked Questions

Everything you need to know about CoreOptimise®, Creollagen®, your daily routine, product quality, delivery and more.
Product

About Creollagen®

The essentials about our creatine + collagen range and why we created it.

What is Creollagen®?

Creollagen® is the UK’s highest-dose creatine and collagen blend — CoreOptimise®’s high-dose daily creatine + collagen powder, combining creatine monohydrate, hydrolysed collagen and vitamin C in one convenient serving.

It was created to simplify routines that would otherwise require separate creatine and collagen supplements.

Clinically dosed. No underdosing. No shortcuts. A higher-potency blend with clearly stated quantities — often 2–3× stronger than typical collagen or creatine mixes, as described on our product pages.

What are the different Creollagen® options?

Creollagen® is available in our flavoured bovine collagen formulas, including Amalfi Lemon and Suncrest Peach, as well as our Unflavoured Marine formula.

The marine version uses Naticol® marine collagen and is designed for customers who prefer a fish-derived collagen source or want an unflavoured option.

Why isn't Creollagen® available as capsules?

Quite simply: serving size.

Our flavoured Creollagen® formula provides 5 g of creatine and 13 g of hydrolysed collagen per daily serving, before even accounting for vitamin C and flavouring.

Delivering those quantities through capsules would require a large number of capsules every day. Powder allows us to deliver the intended serving in one straightforward daily scoop.

Who is Creollagen® designed for?

Creollagen® is designed for adults looking for a convenient way to incorporate both creatine and collagen into their daily routine.

That includes gym-goers and athletes, but it isn't limited to sport. Many customers simply use it as part of their everyday nutrition and wellness routine.

Is Creollagen® suitable for men and women?

Yes. Creollagen® is designed for adult men and women. Creatine and collagen are not gender-specific ingredients, and the formula can fit into a wide variety of lifestyles and training routines.

Is Creollagen® vegetarian or vegan?

No. Collagen is animal-derived, so no Creollagen® formula is vegan or vegetarian.

Our flavoured versions use bovine collagen peptides, while Creollagen® Unflavoured uses fish-derived Naticol® marine collagen and is suitable for pescatarian diets. The marine version contains fish; the bovine Peach and Lemon formulas have a different collagen source. Check the individual product information for dietary suitability.

How many servings are in each pouch?

Each pouch contains 30 daily servings, giving you approximately one month's supply when used once per day.

Formula

Ingredients & Dosages

Clear formulas and meaningful quantities are central to how we formulate at CoreOptimise®.

What is in a serving of flavoured Creollagen®?

Each daily serving of our Amalfi Lemon and Suncrest Peach Creollagen® formulas provides:

13 g Hydrolysed Collagen Peptides
5 g Creatine Monohydrate
100 mg Vitamin C
What is in Creollagen® Unflavoured Marine?

Each daily serving of Creollagen® Unflavoured provides:

14.9 g Naticol® Marine Collagen
5 g Creatine Monohydrate
100 mg Vitamin C
Why does Creollagen® contain 5 g of creatine?

We wanted Creollagen® to provide a meaningful standalone daily serving of creatine rather than adding a small amount simply so it could appear on the ingredient list.

Each serving therefore contains 5 g of creatine monohydrate.

Why is vitamin C included?

Vitamin C contributes to normal collagen formation for the normal function of skin, cartilage and bones, as well as contributing to the normal function of the immune system and protection of cells from oxidative stress.

Each serving of Creollagen® contains 100 mg of vitamin C.

Why does CoreOptimise® focus so heavily on dosage?

Dosage is one of the four principles behind CoreOptimise®: Dosage, Quality, Innovation and Transparency.

We believe customers should be able to see exactly what they're consuming, in quantities that are clearly stated and easy to understand.

Does Creollagen® use proprietary blends?

No. We favour transparent labelling so you can see the quantities of the key ingredients in each serving rather than hiding them behind a combined proprietary blend.

Daily Routine

How To Use Creollagen®

Straightforward answers about servings, timing, mixing and adding Creollagen® to your existing routine.

How do I take Creollagen®?

Take one serving daily and mix thoroughly with water or another suitable drink.

Always follow the serving and mixing instructions shown on your individual pouch.

When is the best time to take it?

There is no requirement to take Creollagen® at one specific time of day. The easiest approach is to choose a time you can consistently stick to.

Popular options include first thing in the morning, with a meal or around training.

Do I need to load the creatine?

No. A creatine loading phase is optional rather than essential.

Creollagen® already provides 5 g of creatine per daily serving, so it can simply be taken consistently each day.

Should I take Creollagen® on rest days?

Creollagen® is designed as a daily product, so you can continue taking your normal serving on days when you don't train.

Can I take it with food?

Yes. Creollagen® can be taken with or without a meal. Choose whichever approach fits your routine and feels most comfortable for you.

Can I mix it into a shake or smoothie?

Yes. Creollagen® can be mixed with water or incorporated into suitable shakes and smoothies.

For the flavoured versions, we generally recommend trying them with cold water first so you can find the strength that suits your taste.

Can I take Creollagen® alongside other supplements?

Creollagen® can generally be incorporated into an existing supplement routine, but remember to consider the total quantities of any ingredients you may be taking from multiple products.

If you take medication, have a medical condition, are pregnant or breastfeeding, or have been advised to monitor your intake of a particular nutrient, speak with an appropriate healthcare professional before use.

How long can I use Creollagen® for?

Creollagen® is designed for consistent daily use as part of a balanced diet and healthy lifestyle.

Follow the directions on the pouch and do not exceed the recommended daily serving.

FOUNDATIONAL NUTRITION

About CoreFoundation®

A high-strength daily nutritional foundation built around carefully selected vitamins, minerals and trace nutrients in meaningful doses.

What is CoreFoundation®?

CoreFoundation® is a high-strength daily foundational nutrition powder designed to provide 12 carefully selected vitamins, minerals and trace nutrients in one daily scoop.

Rather than trying to include dozens of ingredients at token amounts, the formula focuses on a smaller group of foundational nutrients in clearly declared, meaningful quantities.

Each pouch provides 30 servings in Nordic Mixed Berry & Key Lime flavour.

Who is CoreFoundation® designed for?

CoreFoundation® is designed for adults who want a high-strength daily nutritional foundation rather than another broad multivitamin containing small amounts of dozens of ingredients.

The formula focuses on 12 carefully selected vitamins, minerals and trace nutrients, provided at meaningful, research-aligned and clinically effective dosages — including:

  • 375 mg magnesium
  • 100 µg vitamin D3
  • 200 µg vitamin K2 MK-7
  • 20 mg zinc
  • 6 mg boron

Rather than trying to include everything in one formula and underdosing key nutrients, CoreFoundation® concentrates on the foundational nutrients we believe matter most.

It was specifically developed with the UK and wider Western diet in mind, where modern eating patterns, lifestyle and food choices can make consistently achieving optimal intakes of certain micronutrients more difficult.

CoreFoundation® is designed to help bridge those everyday nutritional gaps and provide a reliable nutritional baseline in one daily scoop — while complementing, rather than replacing, a varied and balanced diet.

It can be particularly useful for people who want:

  • A high-strength alternative to underdosed all-in-one multivitamins
  • Clearly stated ingredient quantities with no proprietary blend
  • Premium nutrient forms rather than simply maximising the ingredient count
  • One daily powder instead of a large collection of individual tablets and capsules
  • A straightforward foundation that can sit alongside products such as Creollagen®
What nutrients are in CoreFoundation®?

Each daily serving of CoreFoundation® provides the following 12 nutrients:

  • Vitamin D3 — 100 µg
  • Vitamin K2 MK-7 — 200 µg
  • Magnesium — 375 mg total, comprising 200 mg from magnesium glycinate and 175 mg from magnesium malate
  • Potassium — 300 mg
  • Zinc — 20 mg
  • Copper — 2 mg
  • Boron — 6 mg
  • Iodine — 150 µg
  • Selenium — 55 µg
  • Vitamin B6 as P-5-P — 2.5 mg
  • Folate as 5-MTHF — 400 µg
  • Vitamin B12 as methylcobalamin — 500 µg

The formula focuses on a deliberately selected set of foundational nutrients rather than trying to maximise the number of ingredients on the label.

How much magnesium, vitamin D3 and vitamin K2 are in CoreFoundation®?

Each daily serving provides 375 mg magnesium, 100 µg vitamin D3 and 200 µg vitamin K2 MK-7.

The magnesium comes from a combination of glycinate and malate: 200 mg from glycinate and 175 mg from malate.

Why is CoreFoundation® a powder instead of tablets or capsules?

Several nutrients — particularly magnesium — require substantial ingredient quantities. Delivering the same formula in tablets or capsules could mean taking a large number of pills.

Powder allows CoreFoundation® to provide meaningful doses in one daily scoop, keeping the routine simple. This reflects CoreOptimise®’s approach of prioritising useful doses over marketing-friendly ingredient counts.

Is CoreFoundation® high strength?

Yes. CoreFoundation® is intentionally formulated as a high-strength foundational formula.

Examples include 375 mg magnesium, 100 µg vitamin D3, 200 µg vitamin K2 MK-7, 20 mg zinc and 500 µg methylcobalamin B12 per daily serving.

The goal is to provide selected nutrients at meaningful quantities, rather than simply include as many ingredients as possible. It is a food supplement, not a medical treatment.

Is CoreFoundation® vegan suitable?

Yes. CoreFoundation® is suitable for vegan diets. This is a dietary-suitability statement, not a claim of third-party vegan certification.

Is CoreFoundation® suitable for Halal and Kosher diets?

CoreFoundation® is suitable for Halal/Kosher diets. This describes dietary suitability; it does not mean the finished product is Halal or Kosher certified.

Does CoreFoundation® contain anti-caking agents?

No anti-caking agents are added. CoreFoundation® is intentionally formulated without added silicon dioxide or other anti-caking agents.

Is CoreFoundation® third-party tested?

Yes. CoreFoundation® is independently tested against product quality specifications, as described on its product page.

For batch documentation or Certificate of Analysis information, contact the CoreOptimise® team and tell us the product and batch you are asking about.

How do I mix CoreFoundation®?

Mix one daily serving with approximately 350–400 ml of liquid. Cold water works well; shake or stir thoroughly and adjust the amount slightly to taste.

Natural cloudiness or settling can occur because of the mineral and nutrient ingredients. Stir or shake again if needed, and follow the serving instructions on your pouch.

Why can CoreFoundation® look cloudy when mixed?

CoreFoundation® contains substantial amounts of minerals and other nutrient ingredients. Some do not produce a perfectly clear solution, so a slightly cloudy appearance or some settling can be normal.

Stir or shake again if required. Cloudiness alone does not mean there is a problem with the product.

How many servings are in CoreFoundation®?

Each pouch provides 30 daily servings. Take one scoop / serving per day in line with the pouch instructions.

Can CoreFoundation® replace a balanced diet?

No. CoreFoundation® is intended to complement a varied and balanced diet, not replace food.

Its purpose is to provide a convenient foundational layer of selected vitamins, minerals and trace nutrients.

Can I use CoreFoundation® and Creollagen® together?

Yes — the products are designed to address different parts of a supplement routine:

  • CoreFoundation®: vitamins, minerals and trace nutrients.
  • Creollagen®: collagen, creatine and vitamin C.

They are designed to complement one another rather than duplicate the same formula. Consider your total dietary and supplement intake, particularly when combining multiple products.

Explore CoreFoundation® and the Creollagen® range.

SUPPLEMENT INTELLIGENCE

CoreOptimise® Intelligence

Free tools designed to make supplement labels, formulations, dosages and routines easier to understand.

What is CoreOptimise® Intelligence?

CoreOptimise® Intelligence is CoreOptimise®’s collection of free educational supplement-analysis tools.

They help users understand supplement labels, active ingredient dosages, ingredient forms, formulation quality, product comparisons, routine overlap, potential duplication, and supplement cost and complexity.

Are CoreOptimise® Intelligence tools free?

Yes. Core supplement-analysis tools can be used free of charge. You can explore them without purchasing a CoreOptimise® product.

Does CoreOptimise® Intelligence only recommend CoreOptimise® products?

No. The tools are designed to analyse the supplement or routine you enter, not simply force a CoreOptimise® recommendation.

You can analyse other brands and compare supplements independently. CoreOptimise® products may appear where contextually relevant, but the analysis is intended to remain useful even if you never purchase from CoreOptimise®.

Can I analyse supplements from other brands?

Yes. You can enter or scan supplements from other manufacturers. The tools help you understand the formula you already use or are considering.

What does the Supplement Analyser look at?

The Supplement Analyser reviews one supplement using information such as its active ingredients, dosage, ingredient forms, formulation ingredients, label context and overall composition.

Its purpose is to explain the formula, not diagnose medical conditions.

What does the Supplement Audit do?

The Supplement Audit looks across your wider supplement routine.

It can help identify repeated ingredients, overlapping intake, routine complexity, estimated daily intake, estimated supplement cost and unnecessary duplication. The aim is to understand your existing routine before automatically buying more supplements.

What is the difference between the Supplement Analyser, Comparator and Ingredient & Form Checker?
Do I need an account to use CoreOptimise® Intelligence?

The main free Intelligence tools are designed to be accessible without an account or a purchase for their core analysis functions.

Saving history, personalisation and the ongoing My CoreOptimise® experience require sign-in where those features are offered. A free analysis and a saved personal account are different parts of the experience.

What is My CoreOptimise®?

My CoreOptimise® is the broader personal intelligence environment, bringing together areas such as health, activity, trends, your supplement stack, personal records, context and ongoing insights.

CoreOptimise® Intelligence provides individual analysis tools. My CoreOptimise® provides the ongoing personal dashboard and intelligence experience.

What is the Supplement Comparator?

The Supplement Comparator lets you compare supplements side by side rather than relying only on front-of-pack claims.

It provides context around ingredient amounts, formulation, serving sizes, price/value and relevant differences between products.

Can CoreOptimise® Intelligence help identify underdosed supplements?

The tools can compare declared ingredient amounts with available context to help you understand whether quantities appear meaningful or relatively low.

This supports CoreOptimise®’s focus on transparency and avoiding token doses. It is contextual guidance, not an absolute medical or clinical judgement about a product or your individual needs.

Can the tools help identify duplicate ingredients across my supplement stack?

Yes. Supplement Audit is designed to highlight repeated ingredients and overlapping intake where multiple products contain the same nutrient, making complicated supplement routines easier to understand.

Does CoreOptimise® Intelligence provide medical advice?

No. CoreOptimise® Intelligence is educational and informational. It does not diagnose medical conditions and is not a replacement for individual medical advice.

If you have a medical condition, take medication, are pregnant or breastfeeding, or have specific clinical concerns, seek advice from an appropriate healthcare professional.

How is my information handled?

CoreOptimise® takes privacy seriously. Read our Privacy & Data Choices page for information about how your data is handled and the choices available to you.

Transparency

Quality & Testing

Find out more about how our products are manufactured, documented and quality checked.

Where are CoreOptimise® products made?

CoreOptimise® supplements are manufactured in the United Kingdom.

Keeping manufacturing in the UK allows us to work closely with our manufacturing partners throughout formulation, production and quality control.

Are CoreOptimise® products quality tested?

Our products are manufactured within defined quality-control procedures and batch documentation is maintained as part of the manufacturing and release process.

Product-specific documentation may include information relating to formulation, microbiological testing, heavy metals and other relevant specifications.

Can I request batch documentation?

Yes. If you'd like information relating to the batch of Creollagen® you're considering or have purchased, please contact our team.

As each flavour and production batch has its own documentation, please tell us which product you have so we can provide the appropriate information.

Contact the CoreOptimise® team →

What is a Certificate of Conformity?

A Certificate of Conformity is batch documentation used to confirm that a manufactured product has been produced and released against its defined specification and applicable quality-control requirements.

The exact information shown can vary depending on the product and manufacturing batch.

Why is transparency important to CoreOptimise®?

Transparency is one of our core brand principles.

From clearly stating key ingredient quantities to making appropriate batch information available, our aim is to make it easier for customers to understand what they're buying.

Orders

Shipping & Returns

Answers to common questions about delivery, tracking, cancellations and returns.

How much is UK shipping?

We currently offer free UK shipping on all orders.

How long does delivery take?

UK mainland orders are typically delivered within 2–5 working days.

Remote locations and periods of unusually high courier demand may take slightly longer.

When will my order be dispatched?

Please allow a 1–2 working day processing window. Orders placed before midday Monday–Friday will usually be processed as quickly as possible, while weekend and public holiday orders are handled from the next working day.

How do I track my order?

Once your order has been dispatched, you'll receive tracking information by email so you can follow its progress.

Do you ship internationally?

Our direct website shipping is currently focused on the UK.

As our delivery options expand, we'll update the relevant shipping information across the website.

Can I return an order?

Unopened and unused products can be returned in line with our current returns policy.

For hygiene and safety reasons, opened supplements cannot normally be accepted for change-of-mind returns.

Please see our Refund Policy for the complete terms.

What if my order arrives damaged or incorrect?

Please contact us as soon as possible with your order number and photographs showing the issue.

Our team will review it and help arrange the appropriate resolution.

Contact our support team →

Can I cancel or change my order?

If your order hasn't been dispatched yet, contact us as quickly as possible and we'll do our best to help.

Once an order has entered the shipping process, we may no longer be able to cancel it or change the delivery details.

How long do refunds take?

Once an eligible return has been received and checked, refunds are processed back to the original payment method.

Your bank or payment provider may require additional time before the funds appear in your account.

Quality

Premium ingredients and rigorous standards.

Dosage

Meaningful quantities, clearly stated.

Innovation

Smarter ways to simplify supplementation.

Transparency

Know exactly what you're taking.

Need More Help?

Still have a question?

Our team is happy to help with product guidance, ingredients, existing orders or anything else you need to know about CoreOptimise®.

Contact Us

"Amazing. I don't normally like flavoured supplements, but the taste is different. It tastes natural, not artificial, and it's nice to take my time and sip at the start of my day! Highly recommend!"

Elaine J, Manchester, UK